Dear Wegmans,
As a loyal shopper I was thrilled to hear that you were adding
the “Shop from Home” feature to your Woodbridge store but upon closer review I
see that it’s not worth it. I love supermarkets that give me the option to shop
from home. I don’t have to lug my kids to the store and search for one of those
lovely two seater carts you have. I don’t have to cart them up and down the
packed aisles while they ask for every delicious item of food or cool toy/book
they see. I don’t have to wait in line while the person in front of me searches
for their wallet, which they happened to forget in their car. I just have to
search and click, then pick up and pay from the convenience of my front seat.
As any good shopper would do, I did a price comparison by
uploading all of the items that I purchased in the store to the online shopping
feature. Now, I get that this feature is a luxury but the price markup on top
of the service fee is a bit much don’t you think. I saved $37 by buying these
items in the store instead of using your shop from home feature, I thought the
purpose was to save people time and money. I’m always telling people how much I
love Wegmans because your prices are the lowest I’ve seen in my area, your
store brand items are actually good and the store itself is always a welcoming and
beautiful place to be in (especially the café and upstairs seating space) but
this is one feature where you lost me.
Sincerely,
Still a loyal customer Niki
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